Frequently Asked Questions

HOW TO LOG IN TO VIEW YOUR ITEMS ONLINE:

I've brought my items in for consignment - how do I log into my consignment account online so I can review prices, track sales and see when they will expire?

1. FOR TARRYTOWN CONSIGNMENT: Click or visit http://trilogy.ricoconsign.com (do not include www)

FOR NYACK CONSIGNMENT: Click or visit http://trilogynyack.ricoconsign.com All the other instructions are the same.

2. Enter the email address that we have on file as your login user name.

3. Your password is set for you. For all consignor accounts created before March 2024 it is the word - consignment - all lowercase. For anyone created after that date, or if we have to update your password after that date, it is Consignment5! Enter that password and then click “Login”! (If it doesn’t work, give us a call to make sure we have added the password or possibly made a typo with your email address)

4. Now you're in! See the INVENTORY tab? That's where you'll find your items once we have priced them. If you don't see them, check again in a few days. Please be patient with us if you do not see your items priced right away. We are working as hard as we can to get your items out in a timely fashion, but due to recent demand we cannot guarantee when your items will be priced. Rest assured - your items’ expiration date will be determined from the date we price, not the date we intake.

5. Take note of when your items were priced, which is the date noted in the column on the right called In Stock. Your expiration date will be about 2 months from that date. Mark your calendar to call us if you would like to pick up what may not sell. We always require 2 days notice to pull items, we will not do this automatically. And just a reminder: if we do not hear from you by the time your items expire, we will assume you are donating them to the shop and you will not get credit for any sales that occur after the expiration date.

6. Log in anytime using that email and password combo to check the price and status of your items (Inventory tab). The Payout tab will show you a breakdown of all the items that have sold that you have NOT been paid for yet, and Payout History will show a breakdown of all the items you HAVE been paid for, including the check number and the date it was issued.

7. We expect you to take responsibility for checking in on your items as close to the In Stock date as possible, making sure all prices look good and that everything you brought in is accounted for. We have a pretty good track record for keeping track of things, but given that we process about 600-1000 items each month, it is important that you do your due diligence and alert us if something seems wrong with your account so we can fix the issue.

How do I keep track of what I consigned and when to pick up what doesn’t sell?

You can log into your personal account that we will create for you with our consignment software system (see the instructions up at the very top). There you can track the sale of your items in real time! You can mark your calendar to call just before the 60-day term is over (it starts on the "In Stock" date which you can find when you log in to view your inventory). We can’t send you a reminder, so be sure to be on top of this if you want to take back items that don’t sell.

Your items are considered expired, which means 100% of the sale goes to Trilogy. If we don’t hear from you, we will assume you are donating your remaining items to the store, and we will eventually donate anything unsold to one of a few local charities.

What happens when that 60-day term is over?

How much do I get when my items sell?

40% of the amount the item sells for, or 50% for items priced $100+. You can also choose to use your balance as store credit!

No problem! Just call or email us up to a week before your items expire and we will have your things ready for you to pick up. Items are not pulled automatically, and we require at least two days notice for all pick-ups.  Consignor returns will be held for no more than two weeks, and then they will be recycled - unless otherwise discussed. 

What if I want my things back if they don’t sell?

We cut checks automatically at a $50 minimum on the 15th of each month. Your check will be mailed right to your door unless you are local in which case you may be emailed to come in and pick up your check. We do not cut checks for a balance less than $50 unless you are completely done consigning with us. We ask that you leave the balance to accumulate with future consignment. Once items sell, your balance will never expire or diminish in value. There is a $1 check fee which you can avoid by using your balance as store credit.

How will I be paid?

We take a pretty broad range of quality styles and sizes for both men and women, selected based on what we know sells. We do not accept formal gowns, wedding dresses, conservative business attire, polo shirts, sportswear, stiletto heels, logo printed bags from Coach or Michael Kors, any heavy handbags or dated styles from the 80s, 90s or early 2000s. Shoes and bags must be clean and gently worn. We take things based on style and quality, not brand name.

We do not accept furniture, art or housewares. 

What kinds of things do you NOT accept for consignment?

This question would be answered when we update the Tarrytown and Nyack tabs with our procedure info and walk-in dates each month. Generally it’s no more than 15 items per month (including accessories), but may change depending on what we need any given month.

How many things can I bring for you to consider for consignment?

Before bringing your items in, wash everything that can be washed, and check your garments for deodorant residue, stains, pulls, loose hems, tears or holes, and any lingering odors such as cigarette smoke, mothballs, mildew or strong perfumes. If you can smell it, so can our customers, and that’s not good for sales. If machine-washing isn't an option, try airing your items out in the sunshine for a day or two, and lightly spray them with a deodorizer. We recommend non-toxic options like peppermint oil diluted in water. 

No matter how stylish they are, we can’t take items with strong odors or stains.

How can I make sure my items have the best chance of being chosen for consignment?

Please don’t! It’s actually easier for us if you bring things neatly folded in bins or bags. We have a mighty steamer, and we’re happy to use it! If you do bring things on hangers, we ask that you remove plastic garment bags from individual items unless it is absolutely necessary to protect the item. This helps us cut down on the time and effort it takes to consider your items.  

Should I bring things on hangers?

We do! We will generally stick to stylish button-down shirts, great denim and leather pieces, flannels, sport jackets, suits, cool t-shirts, hats, shoes, interesting neckties/bowties and work/travel bags. And maybe even the occasional tuxedo...

We do not take polo shirts, golf shirts, unflattering slacks, conservative business styles or athletic gear.

Do you accept men's things for consignment?

HOUSE CALLS: House call appointments are available for estates or other high volume closet clean-outs, and large special designer or vintage collections. There is a fee of $50 per hour (travel time is included for trips longer than 20 minutes each way, less than 20 minutes is free) which is to be paid at the time of the visit.

The process can take anywhere from 30 minutes to 3 hours, depending on the size of the job. We will aid in organizing what can be consigned and what can be recycled or donated to a specific charity, and will take items approved for consignment the day of the appointment. Call 845.480.5980 and ask for Heather for more information.